Digital Servicing Journeys Product Manager – Personal Loans, Senior Vice President (Hybrid)

Citigroup

Wilmington, Delaware, United States
Base: $156,160.00 - $234,240.00; bonus/equity: dis...
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10 years product management experience
Digital-first mindset and strategy
Customer-centric design methodologies
** Citi is seeking a Senior Vice President for the Digital Servicing Journeys Product Manager role in their US Personal Loans team. The ideal candidate will lead the digital transformation of customer servicing experiences, requiring extensive experience in product management and a customer-centric approach. **

Job Summary

  • This strategic role will redefine how customers interact with their personal loans through a comprehensive digital transformation.
  • The ideal candidate will serve as the primary advocate for the customer, translating deep insights into innovative digital solutions.
  • Citi offers competitive benefits including medical coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 75

** Citi is seeking a Senior Vice President for the Digital Servicing Journeys Product Manager role in their US Personal Loans team. The ideal candidate will lead the digital transformation of customer servicing experiences, requiring extensive experience in product management and a customer-centric approach. **

Salary

Base: $156,160.00 - $234,240.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life insurance, wellness programs

Skills & Requirements

Must-have

  • 10 years product management experience
  • Digital-first mindset and strategy
  • Customer-centric design methodologies
  • Agile and Lean product development
  • Data-driven decision making skills

Nice-to-have

  • Experience in fintech or financial services
  • Background in digital collections and payments
  • Strong stakeholder influence at senior levels
  • Passion for challenging the status quo
  • MBA or advanced degree preferred

Key Requirements

  • Bachelor's degree required
  • 10 years of product management experience
  • Proven track record launching digital products
  • Deep expertise in customer-centric design

Work Rights

Not specified

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