Shinola Watch Artisan / Individual Contributor (store Artisan) - Somerset

Shinolaretail

Troy, MI, United States
Base: $18.00 ph; bonus/equity: potential monthly b...
On-site
Watch repair and engraving
Customer service and communication
Data capture using salesforce
Shinola is seeking a Watch Artisan for their Somerset location in Troy, MI, responsible for providing repair and engraving services for various Shinola products while ensuring high-quality customer service. The ideal candidate will possess strong customer service skills, attention to detail, and flexibility to work in a dynamic environment

Job Summary

  • The Artisan provides repair and engraving services to a variety of Shinola products, handling shipping, customer care, and data capture through Salesforce.
  • Artisans maintain active communication with serviced stores and act as intermediaries for corporate partners to ensure repair and engraving best practices enhance the retail guest experience.
  • The role supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.

Matching Summary

Match Score: 85

Shinola is seeking a Watch Artisan for their Somerset location in Troy, MI, responsible for providing repair and engraving services for various Shinola products while ensuring high-quality customer service. The ideal candidate will possess strong customer service skills, attention to detail, and flexibility to work in a dynamic environment.

Salary

Base: $18.00 per hour; Bonus/Equity: Potential monthly bonus based on store financial performance, employee hiring referral bonus; Benefits: Medical, dental & vision (FT/PT), 401k with match, merchandise discounts, complimentary employee watch

Skills & Requirements

Must-have

  • Watch repair and engraving
  • Customer service and communication
  • Data capture using Salesforce
  • Handling and shipping serviced products
  • Subject matter expert for watches and jewelry

Nice-to-have

  • Dexterity and attention to detail
  • Flexible and adaptable to change
  • Curious and optimistic mindset
  • Self-starter with initiative

Key Requirements

  • Must be 18+ years old
  • Willing to work nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter