Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bonneville Bank

**
Conversation design experience
Multi-turn conversational flows
Ai chatbot development
** Bonneville Bank is seeking a Conversation Designer/Analyst to create AI-powered customer experiences through the design of effective conversational flows for their chatbot, Bankwest Bee. The ideal candidate will possess strong design skills, experience in interaction design, and a collaborative approach to optimize AI behavior and enhance user journeys. **

Job Summary

  • Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
  • Design natural, human-centered conversations that make banking simpler for millions of customers, guiding them through journeys and maintaining a clear, consistent voice.
  • Run experiments, test ideas, and iterate based on user behavior and insights to continuously improve accuracy and experience.

Matching Summary

Match Score: 75

** Bonneville Bank is seeking a Conversation Designer/Analyst to create AI-powered customer experiences through the design of effective conversational flows for their chatbot, Bankwest Bee. The ideal candidate will possess strong design skills, experience in interaction design, and a collaborative approach to optimize AI behavior and enhance user journeys. **

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot development
  • LLM prompt design
  • User behavior analysis

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Agile development practices

Key Requirements

  • Required experience in conversation design
  • Proven ability to design multi-turn journeys
  • Systems thinking and comfort with ambiguity
  • Experience with UX designers, product managers, engineers
  • Background in chatbots or AI-driven products
  • Familiarity with LLM behavior

Work Rights

Not specified

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