Customer Care Specialist - Est

Amplity

Multiple Locations
Base: $38k-$40k; bonus/equity: not specified; bene...
Fully remote
Handle inbound customer inquiries
Process adverse events and technical complaints
Adhere to privacy/security procedures
Amplity provides customer service support to inbound inquiries across several channels including telephone, email, postal mail, fax, and chat

Job Summary

  • Amplity provides customer service support to inbound inquiries across several channels including telephone, email, postal mail, fax, and chat.
  • The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
  • Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services.

Matching Summary

Amplity provides customer service support to inbound inquiries across several channels including telephone, email, postal mail, fax, and chat.

Salary

Base: $38K-$40K; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle inbound customer inquiries
  • Process Adverse Events and Technical Complaints
  • Adhere to Privacy/Security procedures
  • Utilize approved FAQs and discussion guides
  • Communicate medical terminology

Nice-to-have

  • Solutions-focused and professional attitude
  • Curious and bold approach
  • Open, honest, and transparent
  • Actively seek participation of others

Key Requirements

  • BA/BS degree or relevant work experience
  • Customer service-related experience
  • Expert level typist
  • Comply with facility credentialing requirements
  • Obtain representative license if required

Work Rights

Not specified

Tailored Resume

Cover Letter