Customer Success Manager - Paradox

Workday

Scottsdale, AZ, USA
Base: $95,000 - $142,600 usd (scottsdale); + us lo...
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5+ years customer success experience
Enterprise saas implementation support
Global cross-functional collaboration
** Workday is seeking a Customer Success Manager for their Paradox team, responsible for ensuring exceptional service and support for enterprise clients utilizing their AI-powered recruitment platform. The position focuses on onboarding, training, and ongoing account management, emphasizing relationship-building and strategic collaboration. **

Job Summary

  • This role partners with enterprise clients to deliver exceptional service for onboarding, training, and renewal of an AI-powered recruiting platform.
  • The successful candidate will act as the primary account manager, aligning Paradox's solutions with client strategic business goals while providing deep product expertise.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Customer Success Manager for their Paradox team, responsible for ensuring exceptional service and support for enterprise clients utilizing their AI-powered recruitment platform. The position focuses on onboarding, training, and ongoing account management, emphasizing relationship-building and strategic collaboration. **

Salary

Base: $95,000 - $142,600 USD (Scottsdale); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • Enterprise SaaS implementation support
  • Global cross-functional collaboration
  • Executive level relationship building
  • HR or recruiting software domain expertise

Nice-to-have

  • Sun-drenched optimism and drive
  • Mentorship of junior team members
  • Functional and technical product expertise
  • Strategic account planning skills
  • Experience with conversational AI platforms

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • 5+ years supporting enterprise SaaS solutions
  • Excellent verbal and written communication skills

Work Rights

Not specified

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