Customer Operations Officer

Rolls-Royce Motor Cars

Seletar, Singapore
Onsite
End-to-end customer service delivery management
Fleet health performance monitoring
Cross-functional stakeholder coordination
Rolls-Royce Motor Cars is seeking a Customer Operations Officer in Seletar, Singapore, to manage customer service delivery and ensure operational excellence. The ideal candidate will possess relevant experience in customer operations and have a strong background in stakeholder management, particularly within engineering or manufacturing environments

Job Summary

  • This role is responsible for managing end-to-end customer service delivery and acting as the voice of the customer internally.
  • Candidates will coordinate with internal stakeholders across Fleet Planning, MRO, Engineering, Supply Chain, and Commercial teams to ensure seamless execution.
  • The position requires embedding and executing the Customer Operations Production System through structured governance and planning activities.

Matching Summary

Match Score: 85

Rolls-Royce Motor Cars is seeking a Customer Operations Officer in Seletar, Singapore, to manage customer service delivery and ensure operational excellence. The ideal candidate will possess relevant experience in customer operations and have a strong background in stakeholder management, particularly within engineering or manufacturing environments.

Skills & Requirements

Must-have

  • End-to-end customer service delivery management
  • Fleet health performance monitoring
  • Cross-functional stakeholder coordination
  • SAP ERP system familiarity
  • Operational KPI tracking and reporting

Nice-to-have

  • Engineering or aerospace industry background
  • Continuous improvement initiative experience
  • Strong analytical thinking capabilities
  • Proactive risk anticipation skills
  • Senior stakeholder presentation confidence

Key Requirements

  • Diploma in Business, Engineering, or related discipline
  • 2-5 years experience in customer operations or order management
  • Legal right to work in Singapore required

Work Rights

Must have legal right to work in Singapore

Tailored Resume

Cover Letter