Member Experience Manager

EōS Fitness

Cave Creek, US
Hourly: $18.50 - $20.50 usd; bonus/equity: not spe...
On-site
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $18.50 - $20.50 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Front-line team training and development skills
  • Billing issue resolution expertise
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Experience in fitness or hospitality industry
  • Proficiency with fitness management software
  • Strong online reputation management skills
  • Ability to work in a fast-paced environment
  • Excellent written and verbal communication

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to lift more than 40 lbs routinely
  • Knowledge of fitness industry operations and billing processes

Work Rights

Not specified

Tailored Resume

Cover Letter