Senior Patient Services Officer

GenesisCare

Gateshead, NSW, Australia
Leadership and team management
Customer service in healthcare
Medical administration and reception
This hands-on leadership role is responsible for the day‑to‑day management of the Patient Services team—ensuring they remain motivated, supported and aligned in consistently delivering exceptional, patient‑centred care within our Oncology practice

Job Summary

  • This hands-on leadership role is responsible for the day‑to‑day management of the Patient Services team—ensuring they remain motivated, supported and aligned in consistently delivering exceptional, patient‑centred care within our Oncology practice.
  • Benefits include access to a confidential Employee Assistance Program, company paid parental leave, flexible working arrangements, salary sacrifice options, and various training and recognition programs.
  • GenesisCare is a highly progressive and passionate team united by a common purpose to design care experiences that deliver the best possible life outcomes with a national presence of ~2,000 employees across 50 locations.

Matching Summary

This hands-on leadership role is responsible for the day‑to‑day management of the Patient Services team—ensuring they remain motivated, supported and aligned in consistently delivering exceptional, patient‑centred care within our Oncology practice.

Skills & Requirements

Must-have

  • Leadership and team management
  • Customer service in healthcare
  • Medical administration and reception
  • Knowledge of Medicare and billing
  • Proficient in clinical administration systems
  • Microsoft Office for reporting and analysis

Nice-to-have

  • Collaborative and adaptable
  • Proactive in continuous improvement
  • Strong communication and interpersonal skills
  • Commitment to patient-centred services
  • Problem solving skills
  • Experience with medical accounts including DVA and private health funds

Key Requirements

  • Experience leading and managing teams
  • Strong customer service background in healthcare
  • Experience in medical administration and reception management
  • High-level medical accounts knowledge including Medicare, DVA, private health funds

Work Rights

Not specified

Tailored Resume

Cover Letter