LRQA is seeking a Customer Service Advisor for a 6-month contract in Kuala Lumpur, Malaysia. The role focuses on managing complex customer queries and ensuring a positive customer journey, while also requiring strong communication and relationship-building skills
Job Summary
The role involves proactively responding to complex customer queries and supporting the entire journey from planning to certification production and invoicing.
Candidates are expected to mentor less experienced colleagues while ensuring accurate data entry in BA&IS systems to support smooth resource delivery.
This is a fixed-term contract position requiring availability during Melbourne business hours, which corresponds to early morning shifts in Malaysia.
Matching Summary
Match Score: 85
LRQA is seeking a Customer Service Advisor for a 6-month contract in Kuala Lumpur, Malaysia. The role focuses on managing complex customer queries and ensuring a positive customer journey, while also requiring strong communication and relationship-building skills.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Bachelor or Master degree required
2-3 years client management experience
Proficiency in MS Office suite
Strong English communication skills
Ability to work Melbourne time zone
Nice-to-have
Experience mentoring less experienced colleagues
Proactive process improvement mindset
Knowledge of BA&IS systems and processes
Background in service industry
Relationship building expertise
Key Requirements
Degree (Bachelor/Master) with 2-3 years experience