Global Intraday Coordinator

Grasslakeanimalhospital

Real-time performance management
Wfm tools
Contact center operations
This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels

Job Summary

  • This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels.
  • The Intraday Analyst is expected to continuously challenge the status quo and look for ways to standardize, simplify, and automate turning manual, repetitive intraday processes into scalable mechanisms and AI-enabled workflows.
  • We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

Matching Summary

This role ensures optimal staffing execution, time & attendance governance, service level achievement, and operational efficiency across multiple geographies, languages, and channels.

Skills & Requirements

Must-have

  • Real-time performance management
  • WFM tools
  • Contact center operations
  • Global intraday operations
  • Advanced Excel skills
  • Cross-regional collaboration

Nice-to-have

  • Open mindset and curiosity
  • Technology innovation appetite
  • Continuous improvement mindset
  • AI use case development
  • Lean or Six Sigma experience

Key Requirements

  • 3+ years in Workforce Management
  • Proficiency in WFM tools
  • Advanced Excel skills
  • Experience in real-time performance monitoring

Work Rights

Not specified

Tailored Resume

Cover Letter