Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed on-site based on location)
3-5 years customer service leadership
High school diploma or equivalent
Crm and erp system management
Driveway is seeking a Customer Satisfaction Supervisor to lead a team focused on delivering exceptional post-purchase experiences in the car buying process. The role involves managing customer satisfaction agents, driving continuous improvement, and ensuring high employee retention and satisfaction while collaborating with various teams
Job Summary
The role is responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post-purchase.
Employees will manage account data integrity across CRM and multiple ERP systems while resolving escalations tenaciously.
The company offers best-in-class benefits including medical, dental, vision, 401(k), and employee stock purchase plans.
Matching Summary
Match Score: 85
Driveway is seeking a Customer Satisfaction Supervisor to lead a team focused on delivering exceptional post-purchase experiences in the car buying process. The role involves managing customer satisfaction agents, driving continuous improvement, and ensuring high employee retention and satisfaction while collaborating with various teams.