My W&l Advisor Na

Mondelez

Manila, Philippines
Customer service experience
Working in a shared service organization
Case management systems knowledge
You will serve as the first point of contact for questions relating to your process area of responsibility

Job Summary

  • You will serve as the first point of contact for questions relating to your process area of responsibility.
  • In this role, you will work within service level agreements, communicating when cases are escalated.
  • This role requires you to comply with quality assurance and data protection activities.

Matching Summary

You will serve as the first point of contact for questions relating to your process area of responsibility.

Skills & Requirements

Must-have

  • Customer service experience
  • Working in a shared service organization
  • Case management systems knowledge

Nice-to-have

  • Active listening skills
  • Operational excellence
  • Multi-tasking abilities

Key Requirements

  • Experience in customer service
  • Knowledge of case management systems

Work Rights

Not specified

Tailored Resume

Cover Letter