Texas Dow Employees Credit Union is seeking a Member Service Representative in Baytown, USA, to enhance member financial wellbeing by assisting with various account transactions while providing exceptional customer service. The role involves cross-selling products, educating members about digital solutions, and resolving inquiries in a timely manner
Job Summary
The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions.
Responsible for deepening relationships and driving REAL Service, Service Associates educate Members on digital solutions and identify opportunities to refer needed products and services through conversation.
Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in the lobby and drive-up environments.
Matching Summary
Match Score: 85
Texas Dow Employees Credit Union is seeking a Member Service Representative in Baytown, USA, to enhance member financial wellbeing by assisting with various account transactions while providing exceptional customer service. The role involves cross-selling products, educating members about digital solutions, and resolving inquiries in a timely manner.
Skills & Requirements
Must-have
cash handling
customer service
digital solutions
problem resolution
interpersonal communication
positive attitude
attention to detail
Nice-to-have
hospitality experience
coaching newer team members
community development activities
proactive and positive attitude
Key Requirements
High School Diploma or equivalent
Previous experience in cash handling, banking, customer service or hospitality is preferred
Must be able to operate a ten-key calculator and computer keyboard by touch