As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking and Financial Advice.
Applicants may be required to complete an online assessment and/or digital interview within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Deliver Financial Health Checks
Work in a busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic customer solutions
Experience in Financial Services, Retail or Hospitality
Integrity and customer-centric approach
Use of in-branch and digital banking technology
Key Requirements
Proven customer service experience
Ability to work predetermined part-time roster
Experience in Financial Services, Retail or Hospitality
Availability for Monday, Tuesday, Friday shifts
Ability to complete online assessment and digital interview