As a Senior AI & Experience Orchestration Specialist, you will bring innovative solutions like Genesys Agentic AI to core account teams and clients
Job Summary
As a Senior AI & Experience Orchestration Specialist, you will bring innovative solutions like Genesys Agentic AI to core account teams and clients.
Key responsibilities include partnering with account executives, leading customer workshops on AI Use Cases and Pilots, and acting as the voice of the customer to cross-functional teams.
The role requires deep experience in AI, a proven track record of overachievement, and a strong drive to win, with a focus on accelerating growth through personalized customer experiences.
Matching Summary
As a Senior AI & Experience Orchestration Specialist, you will bring innovative solutions like Genesys Agentic AI to core account teams and clients.
Skills & Requirements
Must-have
Genesys native AI portfolio
AI-powered customer experience
AI Use Cases and Pilots
Sales overlay or SME roles
English and French fluency
Nice-to-have
Embrace Empathy
Fly in formation
Go big
Hands-on selling AI solutions
Key Requirements
12+ years relevant professional experience
Proven experience in AI-powered customer experience
Demonstrated ability to lead through influence
Strong coordination skills on developing and running AI PoC’s
Ability to prioritize and manage multiple work streams