Senior Manager Ams Operations

AIA

Australia
Not specified (inferred to be hybrid or onsite based on the leadership nature of the role)
Application management support operations
Itil foundation certification required
Vendor performance management
AIA is seeking a Senior Manager for its Application Management Support (AMS) operations in Australia. The role requires strong leadership in operational performance and service delivery governance, focusing on application support for critical systems while fostering a customer-centric service culture

Job Summary

  • This senior leadership role is accountable for the operational outcomes, compliance, and consistent service delivery across AIA Australia's mission critical systems.
  • The position requires leading the AMS Run Team to ensure stability, proactive issue management, and high-quality secure application support.
  • Candidates must demonstrate proven track records in managing operational risk, security controls, and compliance obligations within a regulated financial services environment.

Matching Summary

Match Score: 85

AIA is seeking a Senior Manager for its Application Management Support (AMS) operations in Australia. The role requires strong leadership in operational performance and service delivery governance, focusing on application support for critical systems while fostering a customer-centric service culture.

Skills & Requirements

Must-have

  • Application Management Support operations
  • ITIL Foundation certification required
  • Vendor performance management
  • Incident problem change management
  • APRA CPS compliance knowledge
  • Operational risk and security controls

Nice-to-have

  • ITIL Intermediate or Service Operations
  • Financial services regulated environment experience
  • Process improvement and automation initiatives
  • Strong stakeholder engagement skills
  • Workforce planning and mentoring capability

Key Requirements

  • ITIL Foundation certification
  • Experience in IT service management
  • Leadership of technical specialist teams
  • Regulated environment experience preferred

Work Rights

Not specified

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