Customer Service Officer, Distribution Contact Centre
Manulife
Hong Kong, Hong Kong
Hybrid
Handle agent enquiries and requests
Resolve agent queries via phone, live chat, email
Professional manner with tactful skills
Handle enquiries and requests of on Individual Financial Products administration arising from agents
Job Summary
Handle enquiries and requests of on Individual Financial Products administration arising from agents.
Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
We’ll empower you to learn and grow the career you want.
Matching Summary
Handle enquiries and requests of on Individual Financial Products administration arising from agents.
Skills & Requirements
Must-have
Handle agent enquiries and requests
Resolve agent queries via phone, live chat, email
Professional manner with tactful skills
Ensure accuracy and compliance
Excellent telephone manner
Excellent service attitude
Nice-to-have
Support to management
Recommend productivity improvements
Mature and pleasant personality
Self-motivated and work independently
Flexible environment
Well-being and inclusion
Key Requirements
3+ years customer service experience preferred
HKDSE/HKCEE/ diploma qualification required
IIQE 1,3,5 preferred
Call centre/service centre environment experience preferred
Individual Financial Products or insurance experience preferred