Tier 1 Ucaas Analyst (night Shift)

Comcast

3d onsite
Troubleshoot voice network issues
Unified communications as a service (ucaas) systems
Voip and ucaas knowledge
Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers

Job Summary

  • Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers.
  • Serve as the first point of contact for our clients, providing expert support for their Unified Communications as a Service (UCaaS) systems.
  • Employees at all levels are expected to own the customer experience, know their stuff, win as a team, and drive results and growth.

Matching Summary

Responsible for planning, designing and developing telephony communication networks and systems for residential and commercial subscribers.

Skills & Requirements

Must-have

  • Troubleshoot voice network issues
  • Unified Communications as a Service (UCaaS) systems
  • VoIP and UCaaS Knowledge
  • Networking Fundamentals
  • Troubleshooting Expertise
  • Night shift work

Nice-to-have

  • Excellent Customer Service Skills
  • Problem-Solving and Critical Thinking
  • Process improvement suggestions
  • Teamwork and collaboration

Key Requirements

  • 1 to 3 years of experience in VoIP and UCaaS
  • 1 to 3 years of experience in Networking Fundamentals
  • 3 to 5 years of Troubleshooting Expertise
  • 1 to 3 years of Process Execution
  • Experience with ticketing systems
  • Bachelor's Degree or equivalent experience
  • 2-5 Years Relevant Work Experience

Work Rights

Not specified

Tailored Resume

Cover Letter