Fi is a team from Square, Google, TikTok, Peloton, and Uber working to transform the human-pet relationship through cutting-edge technology
Job Summary
Fi is a team from Square, Google, TikTok, Peloton, and Uber working to transform the human-pet relationship through cutting-edge technology.
The role involves owning the Help Center, internal knowledge base, and agent training programs during a period of significant product launches and international growth.
This position focuses on shifting from static FAQs to an AI-optimized content ecosystem where the right answer reaches the right person proactively.
Matching Summary
Fi is a team from Square, Google, TikTok, Peloton, and Uber working to transform the human-pet relationship through cutting-edge technology.
Skills & Requirements
Must-have
QA and training ecosystem ownership
AI-optimized content ecosystem development
Help Center and knowledge base management
Agent training program leadership
International expansion support
Nice-to-have
Experience with AI-driven transformation
Background in innovative collaborative environments
Passion for pet industry innovation
Key Requirements
Full-time contractor role duration of 6–7 months
Start date 4–6 weeks before mid-May/June 2026
Coverage for planned maternity leave through December 2026