Tech Field Eng

Unisys

Brisbane, Australia
Fully remote
Install, diagnose, maintain computer products
Level 2 and level 3 support
Physical support for end user equipment
The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals

Job Summary

  • The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.

Matching Summary

The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

Skills & Requirements

Must-have

  • Install, diagnose, maintain computer products
  • Level 2 and Level 3 support
  • Physical support for End User Equipment
  • Provide advice and assistance to End Users
  • Maintain a high degree of professionalism
  • Ensure customer satisfaction

Nice-to-have

  • Motivated and enthusiastic
  • Keen interest in developing IT career
  • Strong focus on customer service

Key Requirements

  • NV1 Security Clearance is must
  • Time management skills
  • IT support services with specified KPI’s
  • Effective verbal and written communication skills
  • Problem-solving abilities and analytical mindset

Work Rights

NV1 Security Clearance

Tailored Resume

Cover Letter