Commsec Improvement Specialist

369

Darling Harbour, Australia
Not specified (assumed hybrid based on the nature of the role)
Business analysis experience
Process improvement expertise
Customer experience design skills
The CommSec Improvement Specialist role at CommSec focuses on enhancing customer and agent experiences within the contact center by leading process improvement initiatives. Candidates should have a background in business analysis and process improvement, as well as strong communication skills and an interest in digital tools

Job Summary

  • This role supports the identification and delivery of opportunities to improve processes and end-to-end customer and agent experiences across CommSec Customer Support.
  • The Improvement Specialist will partner with squads to support the design and delivery of exceptional customer experiences while leading selected process improvement initiatives.
  • The role contributes to solutions that improve customer outcomes, agent effectiveness, and operational efficiency through data-driven diagnostics and process modeling.

Matching Summary

Match Score: 85

The CommSec Improvement Specialist role at CommSec focuses on enhancing customer and agent experiences within the contact center by leading process improvement initiatives. Candidates should have a background in business analysis and process improvement, as well as strong communication skills and an interest in digital tools.

Skills & Requirements

Must-have

  • Business analysis experience
  • Process improvement expertise
  • Customer experience design skills
  • Agile delivery environment experience
  • Stakeholder management capabilities

Nice-to-have

  • CommSec process knowledge
  • HCD framework exposure
  • Digital improvement interest
  • Low-code tool aptitude
  • Change management communication

Key Requirements

  • Demonstrated experience in business analysis or continuous improvement roles
  • Experience working in Agile delivery environments
  • Strong critical thinking and influencing skills

Work Rights

Not specified

Tailored Resume

Cover Letter