Salesforce is seeking a Critical Customer Response Manager to join their team in Dublin, Ireland. The role focuses on effective communication during critical technical incidents, requiring a blend of technical knowledge and exceptional communication skills
Job Summary
Convert technical incident details into clear, targeted communications for diverse audiences under tight deadlines.
Responsible for writing real-time executive-level communications for Salesforce executives at the CEO level.
Be part of the on-call rotation for crisis communications to develop customer-facing materials to address unplanned incidents and events that impact customers’ ability to use the Salesforce service.
Matching Summary
Match Score: 85
Salesforce is seeking a Critical Customer Response Manager to join their team in Dublin, Ireland. The role focuses on effective communication during critical technical incidents, requiring a blend of technical knowledge and exceptional communication skills.
Skills & Requirements
Must-have
critical incident communication
technical incident translation
executive-level communication
customer advocacy
24x7 operations availability
Nice-to-have
passion for customer success
driving innovation
continuous learning
creative problem-solving
Key Requirements
Incident management or crisis communications experience
Bachelor's degree in Communications, Marketing, Engineering or related field
Understanding of cloud infrastructure and platforms
High-level knowledge of cloud computing
Ability to obtain information from multiple subject-matter experts