It User Support I

Intact Financial

Multiple Locations, , Canada
Base: 50,900 - 62,200 cad annually; bonus/equity: ...
Hybrid
Help desk experience
Freshdesk ticketing system knowledge
Windows and ms office expertise
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career

Job Summary

  • Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.
  • We offer flexible work arrangements and a hybrid work model, multiple benefits supporting physical and mental wellbeing, and a share plan with potential guaranteed income for life.
  • The IT User Support I role involves responding to users regarding computer system issues, managing technical resources during system failures, and participating in user documentation development.

Matching Summary

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career.

Salary

Base: 50,900 - 62,200 CAD annually; Bonus/Equity: 5% annual bonus target with potential payout up to double; Benefits: Flexible work, wellness programs, share plan, pension options

Skills & Requirements

Must-have

  • Help Desk experience
  • FreshDesk Ticketing system knowledge
  • Windows and MS Office expertise
  • Bilingual French and English
  • Customer oriented
  • LAN / WAN knowledge

Nice-to-have

  • Team spirit
  • Analysis and synthesis skills
  • Action oriented
  • Experience with Lotus Notes

Key Requirements

  • At least 1 year Help Desk experience
  • Eligible to work in Canada
  • Bilingual French and English

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter