The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Candidates must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The role requires tolerance for repetitive work in a fast-paced environment and the ability to effectively communicate both written and verbally.
Matching Summary
Match Score: 85
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Skills & Requirements
Must-have
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Proficiency with computer navigation skills
Tolerance for repetitive work tasks
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and adaptability
Experience with content moderation review
Patience in all customer contact situations
Ability to rotate shifts as needed
Key Requirements
Graduate or Undergraduate degree in any discipline
0 to 3 years of relevant experience
Dependable with strong attention to detail
Ability to work independently and as part of a team