Desktop Engineer

THE HACENS TALENT PTE. LTD.

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 100D PASIR PANJANG ROAD MEISSA 118520
Sgd 2,800 - 3,800 / monthly pm
**
Team building facilitation
Workaround solutions
Troubleshooting
** The Desktop Engineer position at THE HACENS TALENT PTE. LTD. requires candidates to provide technical support, troubleshooting, and incident management in a rotating shift environment. The role emphasizes first-call resolution and effective communication while adhering to ITIL processes. **

Job Summary

  • Troubleshooting: Provide initial diagnosis for hardware, software, and network issues, escalating to higher support tiers when necessary
  • Escalation management: Route unresolved issues to Level 2/3 support teams while maintaining communication with users
  • Monitoring: Keep track of system alerts, performance dashboards, and critical services to proactively detect outages

Matching Summary

Match Score: 75

** The Desktop Engineer position at THE HACENS TALENT PTE. LTD. requires candidates to provide technical support, troubleshooting, and incident management in a rotating shift environment. The role emphasizes first-call resolution and effective communication while adhering to ITIL processes. **

Salary

SGD 2,800 - 3,800 / Monthly

Skills & Requirements

Must-have

  • Team Building Facilitation
  • Workaround Solutions
  • Troubleshooting
  • ITIL Process
  • Escalation Management

Nice-to-have

  • Software
  • Shifts Schedules
  • Hardware Diagnostics
  • Outage Management
  • Email

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter