Etic, Service Desk - Associate

PwC Sweden

Not specified (potentially hybrid based on company norms).
Experience in it service desk role
Understanding of itsm processes
Strong communication and problem-solving skills
PwC Sweden is seeking an Operations Management professional for their Service Desk Associate role, focusing on IT service management and user support for enterprise applications. The candidate will be responsible for incident management, user assistance, and ensuring operational continuity

Job Summary

  • This role serves as the first point of contact for IT service requests and incidents within a managed services environment.
  • The position focuses on operational support, user assistance, and coordination with internal teams to ensure service continuity.
  • Candidates will manage incidents, perform initial troubleshooting, and support system changes while maintaining high-quality service delivery.

Matching Summary

Match Score: 85

PwC Sweden is seeking an Operations Management professional for their Service Desk Associate role, focusing on IT service management and user support for enterprise applications. The candidate will be responsible for incident management, user assistance, and ensuring operational continuity.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of ITSM processes
  • Strong communication and coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter