Director Of Rooms

Sofitel Brisbane Central

Hanoi, Vietnam
On-site
Oversee rooms division operations
Ensure guest satisfaction and service standards
Lead front office, housekeeping, and guest services
The Director of Rooms leads all Rooms Division operations, ensuring seamless execution, exceptional guest experiences, and high-performing teams across Front Office, Housekeeping, and Guest Services

Job Summary

  • The Director of Rooms leads all Rooms Division operations, ensuring seamless execution, exceptional guest experiences, and high-performing teams across Front Office, Housekeeping, and Guest Services.
  • Drive operational efficiency and consistency in service standards, cleanliness, and product presentation, while monitoring guest feedback and leading service recovery.
  • Build, lead, and develop high-performing teams across all Rooms Division functions, focusing on a strong service culture and guest-centric mindset aligned with brand values.

Matching Summary

The Director of Rooms leads all Rooms Division operations, ensuring seamless execution, exceptional guest experiences, and high-performing teams across Front Office, Housekeeping, and Guest Services.

Skills & Requirements

Must-have

  • Oversee Rooms Division operations
  • Ensure guest satisfaction and service standards
  • Lead Front Office, Housekeeping, and Guest Services
  • Drive operational efficiency and cleanliness
  • Manage Rooms Division budget and KPIs

Nice-to-have

  • Champion Housekeeping excellence
  • Foster strong service culture
  • Focus on team development and engagement
  • Drive sustainability initiatives

Key Requirements

  • 8–10 years in Rooms Division leadership
  • Experience in luxury or upscale hotel brands
  • Strong operational background
  • Familiarity with PMS and quality audit systems

Work Rights

Not specified

Tailored Resume

Cover Letter