Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Account management
Customer onboarding and training
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • account management
  • customer onboarding and training
  • product support and troubleshooting
  • strategic account management

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 8+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 8+ years supporting enterprise SaaS solutions
  • 5+ years supporting enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams and clients
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter