The Product Support Representative acts as the primary technical bridge between the digital ecosystem and airline customers, ensuring operational excellence and deployment of advanced digital solutions
Job Summary
The Product Support Representative acts as the primary technical bridge between the digital ecosystem and airline customers, ensuring operational excellence and deployment of advanced digital solutions.
The role offers a flexible hybrid working model with comprehensive benefits including paid leave, health insurance, and financial wellbeing programs.
NAVBLUE is committed to diversity, equal opportunity, and sustainability, emphasizing integrity and environmental responsibility in aviation innovation.
Matching Summary
The Product Support Representative acts as the primary technical bridge between the digital ecosystem and airline customers, ensuring operational excellence and deployment of advanced digital solutions.
Skills & Requirements
Must-have
Technical deployment of SaaS solutions
Customer-facing technical support
Data mapping and integration
Advanced L2/L3 technical support
Fluent English communication
Knowledge transfer and training delivery
Nice-to-have
Familiarity with Big Data and AI
Understanding of airline operations
Proactive problem-solving mindset
Hybrid working model
Collaboration with sales and marketing
Key Requirements
Bachelor’s or Master’s degree in Engineering or IT
4+ years in customer-facing technical support
Experience with SaaS and complex software workflows