Primary location base pyy range: $158,400 usd - $2...
Fully remote
Cx / chief customer officer strategic initiatives
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
CX / Chief Customer Officer Strategic Initiatives
Cross-Functional Stakeholder Management
Executive Readiness preparation
strategy delivery plans
actionable insights
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
passion and customer focus
shared enthusiasm
operate with a good time
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs
executive level stakeholders
Outstanding written, visual representation, and verbal communication skills
Proficient in project management and collaboration tools