Senior Application Support Analyst

Royal Bank of Canada

Bedford, Canada
Application and business support
Incident management and resolution
Customer service skills
We are looking for a Senior Application Support Analyst to provide end user support, process knowledge and content for key financial applications ensuring seamless operations and user satisfaction

Job Summary

  • We are looking for a Senior Application Support Analyst to provide end user support, process knowledge and content for key financial applications ensuring seamless operations and user satisfaction.
  • The role involves supporting enterprise Finance systems, managing incidents, preparing communications, and contributing to training and knowledge management to enhance user proficiency.
  • RBC offers a comprehensive Total Rewards Program, flexible work/life balance options, world-class training, and a dynamic, collaborative, and high-performing team environment.

Matching Summary

We are looking for a Senior Application Support Analyst to provide end user support, process knowledge and content for key financial applications ensuring seamless operations and user satisfaction.

Skills & Requirements

Must-have

  • Application and business support
  • Incident management and resolution
  • Customer service skills
  • Problem solving and analytical capabilities
  • Knowledge of financial systems
  • Communication skills

Nice-to-have

  • Knowledge of macros and query tools
  • Strategic thinking
  • Interpersonal skills across functions
  • Experience with IBM Cognos TM1 and PeopleSoft GL

Key Requirements

  • Undergraduate degree
  • 2-3 years financial services experience
  • Strong written and oral communication
  • Ability to work independently
  • Prioritization and results orientation

Work Rights

Not specified

Tailored Resume

Cover Letter