Manager, Servicenow Consultant

AIA Australia

Kuala Lumpur, Malaysia
Servicenow platform administration
Itsm modules customization
Itom reporting dashboards
Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets

Job Summary

  • Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets.
  • Support and coordinate in areas such as Transition, new services onboarding, bug fix, and enhancements.
  • Build a career with us as we help our customers and the community live healthier, longer, better lives.

Matching Summary

Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets.

Skills & Requirements

Must-have

  • ServiceNow platform administration
  • ITSM modules customization
  • ITOM Reporting dashboards
  • CMDB Classes
  • CSDM expert understanding
  • Service Map and Dependency Map

Nice-to-have

  • shaping a better tomorrow
  • hungry and driven
  • dynamic and exciting environment
  • proactive performance improvement

Key Requirements

  • Experience in defining IRE rules
  • Discovery Patterns experience
  • Technical design documents
  • Operation Manuals creation
  • Code review and deployment
  • Update sets creation
  • Change review and deployment
  • Business rules configuration
  • Foundation Data configuration

Work Rights

Not specified

Tailored Resume

Cover Letter