Service Design Manager

Burbankbank

Hybrid
End-to-end service design process
Define service blueprints
Shape target-state journeys
This is a significant opportunity to shape experiences that better align to customer needs, increase advocacy, and help us deliver more every day through exceptional customer and colleague experiences

Job Summary

  • This is a significant opportunity to shape experiences that better align to customer needs, increase advocacy, and help us deliver more every day through exceptional customer and colleague experiences.
  • Working at the intersection of customer experience, colleague experience, AI, and platform transformation, you will define what great looks like for our people and customers in a new hybrid-agentic model.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.

Matching Summary

This is a significant opportunity to shape experiences that better align to customer needs, increase advocacy, and help us deliver more every day through exceptional customer and colleague experiences.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define service blueprints
  • shape target-state journeys
  • cross-functional collaboration
  • customer and colleague experience design

Nice-to-have

  • naturally curious and energized
  • thrive in ambiguity
  • stay current with emerging technologies
  • co-creating with diverse teams
  • agile mindset

Key Requirements

  • strong experience in service design
  • strong design toolkit
  • worked in large, complex organisations
  • experience shaping solutions across CRM platforms
  • experience in financial services

Work Rights

Not specified

Tailored Resume

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