It Technical Advisor Specialist - Contact Center Solutions (ccaas)

Intact Financial Corporation

Multiple Locations, Canada
Base: 109,900 - 134,300; bonus/equity: 15% annual ...
Hybrid
Contact center systems administration
Interaction management platforms
Telephony systems administration
The IT Technical Advisor Specialist is responsible for managing, configuring, and optimizing contact center systems and technologies to ensure a seamless customer experience

Job Summary

  • The IT Technical Advisor Specialist is responsible for managing, configuring, and optimizing contact center systems and technologies to ensure a seamless customer experience.
  • This role involves providing technical support, monitoring system performance, integrating solutions with enterprise systems, and generating performance reports.
  • Intact Financial Corporation offers flexible work arrangements, a hybrid model, multiple benefits for wellbeing, a share plan, and a competitive salary range with bonus potential.

Matching Summary

The IT Technical Advisor Specialist is responsible for managing, configuring, and optimizing contact center systems and technologies to ensure a seamless customer experience.

Salary

Base: 109,900 - 134,300; Bonus/Equity: 15% annual bonus target, up to double target payout; Benefits: Multiple benefits offered to support physical and mental wellbeing

Skills & Requirements

Must-have

  • Contact center systems administration
  • Interaction management platforms
  • Telephony systems administration
  • System integration with enterprise systems
  • Performance monitoring and reporting
  • Security and compliance management

Nice-to-have

  • Curious mindset and adaptability
  • User training and best practices
  • Technology watch and innovation
  • Bilingual communication skills

Key Requirements

  • 3+ years managing contact center solutions
  • Degree in Computer Science or related field
  • Eligible to work in Canada

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter