Service Desk Agent - Proactive Solutions- German Speaker

GoodYear

Romania, RO
Hybrid
Customer support and technical support
Fluency in english and german
Experience with ticketing systems and workflow tools
As a Service Desk Agent – Proactive Solutions with German, you provide essential support to Goodyear’s connected fleets after service activation

Job Summary

  • As a Service Desk Agent – Proactive Solutions with German, you provide essential support to Goodyear’s connected fleets after service activation.
  • You act as the primary point of contact and coordinate with internal and external teams to ensure high-quality service and efficient issue resolution.
  • Goodyear is one global team united by bold thinking, relentless drive, and a passion to exceed expectations.

Matching Summary

As a Service Desk Agent – Proactive Solutions with German, you provide essential support to Goodyear’s connected fleets after service activation.

Skills & Requirements

Must-have

  • Customer support and technical support
  • Fluency in English and German
  • Experience with ticketing systems and workflow tools
  • Use of remote diagnostic tools
  • Knowledge of ITIL practices

Nice-to-have

  • Proactive and customer-focused mindset
  • Excellent problem-solving and communication skills
  • Ability to work independently and in teams

Key Requirements

  • 3–5 years experience in customer or technical support
  • Bachelor’s degree or equivalent experience
  • Fluency in English and German (written and spoken)
  • Knowledge of ITIL Foundations preferred

Work Rights

Not specified

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