Lead Veterinary Customer Service Representative

Poway Animal Hospital

Poway, California, USA
$22-$25ph; not specified; health, dental, + vision...
Client service in-person and online
Appointment scheduling and patient flow
Client billing and payment processing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, estimates, and invoice accuracy while troubleshooting scheduling conflicts.
  • AmeriVet is committed to your growth, development, well-being, and success with tailored development programs and a supportive team culture.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Not specified; Health, dental, and vision benefits

Skills & Requirements

Must-have

  • client service in-person and online
  • appointment scheduling and patient flow
  • client billing and payment processing
  • veterinary software competency
  • team leadership and support

Nice-to-have

  • compassionate and patient demeanor
  • handling emotional situations
  • professional appearance and organization

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent communication skills
  • Competency with veterinary software
  • Ability to lead and inspire a team

Work Rights

Not specified

Tailored Resume

Cover Letter