Customer Service Representative

Carl Zeiss Pty Ltd

Guangzhou, China
On-site
Customer relationship management
Sales forecasting accuracy
Order processing and follow-up
Carl Zeiss Pty Ltd is seeking a Customer Service Representative for their Guangzhou office. The role focuses on building customer relationships, managing sales orders, addressing customer complaints, and maintaining customer satisfaction

Job Summary

  • Establish good relationships with customers.
  • Responsible for sales forecasting for corresponding customers and ensuring a certain degree of accuracy.
  • Responsible for handling non-quality complaints from customers, contacting relevant departments for processing, following up on the processing status, and feeding back the processing plan to the customer.

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Customer Service Representative for their Guangzhou office. The role focuses on building customer relationships, managing sales orders, addressing customer complaints, and maintaining customer satisfaction.

Skills & Requirements

Must-have

  • customer relationship management
  • sales forecasting accuracy
  • order processing and follow-up
  • handling customer complaints
  • customer inquiry response
  • service KPI reporting
  • U8 system data maintenance

Nice-to-have

  • process management experience
  • project management experience

Key Requirements

  • Customer relationship management experience
  • Process management experience
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter