NTT DATA is seeking a Collaboration Managed Services Engineer (L1) to provide first-line support for clients’ collaboration, contact center, and voice systems. The role involves monitoring infrastructure, resolving technical incidents, and enhancing service delivery within a diverse and inclusive workplace
Job Summary
You will be the go-to person for ensuring clients' Collaboration, Contact Centre, and Voice systems stay up and running.
Your role involves monitoring private and public cloud infrastructure to identify problems early and resolve technical incidents efficiently.
NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
Matching Summary
Match Score: 75
NTT DATA is seeking a Collaboration Managed Services Engineer (L1) to provide first-line support for clients’ collaboration, contact center, and voice systems. The role involves monitoring infrastructure, resolving technical incidents, and enhancing service delivery within a diverse and inclusive workplace.
Skills & Requirements
Must-have
Basic troubleshooting skills in network and voice
Active listening techniques for client cases
Ability to triage client cases effectively
Strong communication across cultures
Flexibility and adaptability in changing circumstances
Nice-to-have
Positive outlook and resilience under pressure
Willingness to put in extra hours when necessary
Commitment to creating a positive client experience
Proactive identification of optimization opportunities