$140,000 - $185,000 usd; not specified; not specif...
On-site
Deep customer understanding
Financial and business analysis
Navigate upsell and cross sell
The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities
Job Summary
The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities.
Key responsibilities include developing a deep understanding of customer needs, serving as a Ripple advocate, conducting financial analysis, and leading cross-functional initiatives.
The role requires 10+ years of customer-facing experience in financial institutions or FinTech/crypto, with demonstrable multi-stakeholder management and relationship-building skills.
Matching Summary
The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities.
Salary
$140,000 - $185,000 USD; Not specified; Not specified
Skills & Requirements
Must-have
Deep customer understanding
Financial and business analysis
Navigate upsell and cross sell
Lead key initiatives
Collect customer feedback
Nice-to-have
Spanish language fluency
Inspire others to achieve goals
Proactive and impact-driven
Key Requirements
10+ years customer facing experience
Financial institutions or FinTech/crypto background