Recoveries Agents

Absa

Negotiating repayment terms with customers
Meeting daily call and ptp targets
Using collection scripts and tools
The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order

Job Summary

  • The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order.
  • Candidates must meet minimum productivity requirements for calls, promises to pay, and kept promises daily.
  • The position requires adherence to banking policies and procedures while maintaining a robust control environment.

Matching Summary

The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order.

Skills & Requirements

Must-have

  • Negotiating repayment terms with customers
  • Meeting daily call and PTP targets
  • Using collection scripts and tools
  • Verifying client identity securely
  • Updating debt management systems

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to handle customer complaints
  • Knowledge of credit risk assessment
  • Experience in lending environments
  • Problem-solving under pressure

Key Requirements

  • University degree or equivalent professional qualification
  • FETC in Business, Commerce and Management Studies
  • Prior experience dealing with customers
  • Good knowledge of lending principles and credit policies

Work Rights

Not specified

Tailored Resume

Cover Letter