Job Summary

• The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.
• This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas so that optimal quality and communication can be achieved.
• The Patient Representative utilizes interpersonal, diplomacy, and conflict management skills, and service recovery approaches to respond to family and visitor concerns.

Matching Summary

Skills & Requirements

Key Requirements

• 1 year clinical or critical care experience
• Customer service skills/training
• Highly refined interpersonal skills
• Conflict resolution experience
• Program planning experience

Work Rights