Commercial Customer Service Trainee

BCBST BlueCross BlueShield of Tennessee, Inc.

**
Handle customer service inquiries via telephone
Receive, investigate, and resolve inquiries
Work independently and collaboratively
** The Commercial Customer Service Trainee position at BCBST BlueCross BlueShield of Tennessee, Inc. is a fully remote role focused on providing exceptional customer service through various communication channels. Candidates with a background in customer service and strong communication skills are encouraged to apply, as training will commence on May 11th and last for 22 weeks. **

Job Summary

  • As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone.
  • If selected for this full-time, remote role, training will begin May 11th and will last 22 weeks.
  • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.

Matching Summary

Match Score: 75

** The Commercial Customer Service Trainee position at BCBST BlueCross BlueShield of Tennessee, Inc. is a fully remote role focused on providing exceptional customer service through various communication channels. Candidates with a background in customer service and strong communication skills are encouraged to apply, as training will commence on May 11th and last for 22 weeks. **

Skills & Requirements

Must-have

  • Handle customer service inquiries via telephone
  • Receive, investigate, and resolve inquiries
  • Work independently and collaboratively
  • Enterprise-AI approved tools
  • Pass required testing
  • Adherence to assigned schedules

Nice-to-have

  • Passionate about top-tier customer service
  • Opportunities for growth and development
  • Educating caller for first contact resolution

Key Requirements

  • 1 year experience in customer service support role
  • High School Diploma or equivalent
  • Proficient in Microsoft Office Suite
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Exceptional time management skills
  • Ability to talk and type simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter