Senior Manager, Customer Success

DARKTRACE AUSTRALIA PTY

Southwest Territory, United States
Base: $160,000 - $170,000; bonus/equity: 80/20 spl...
Not specified (assumed to be hybrid or remote based on the nature of the role).
5+ years leading csm or account management team
Enterprise saas subscription model experience
Direct management of customer success teams
Darktrace, a leader in AI-driven cybersecurity, seeks a Senior Manager for Customer Success to oversee a team dedicated to customer satisfaction and retention in the Southwest Territory. The ideal candidate should have extensive experience in customer success and team leadership within an enterprise SaaS environment

Job Summary

  • The role involves leading a high-performing organization of CSMs dedicated to driving value and long-term success for customers across the Southwest Territory.
  • Candidates must have prior experience directly managing or leading Customer Success teams and possess a proven track record in subscription-based renewal models.
  • The position offers a competitive compensation package including a $160,000-$170,000 base salary split 80/20, along with comprehensive benefits like 100% medical, dental, and vision insurance.

Matching Summary

Match Score: 85

Darktrace, a leader in AI-driven cybersecurity, seeks a Senior Manager for Customer Success to oversee a team dedicated to customer satisfaction and retention in the Southwest Territory. The ideal candidate should have extensive experience in customer success and team leadership within an enterprise SaaS environment.

Salary

Base: $160,000 - $170,000; Bonus/Equity: 80/20 split; Benefits: 100% medical, dental, vision, parental leave, pet insurance, 401(k)

Skills & Requirements

Must-have

  • 5+ years leading CSM or Account Management Team
  • Enterprise SaaS subscription model experience
  • Direct management of Customer Success teams

Nice-to-have

  • Deep regional knowledge of Southwest US markets
  • Passion for cybersecurity and customer advocacy
  • Experience with rapid scaling of high-performing teams

Key Requirements

  • 10+ years experience in Customer Success, Sales, or Project Management
  • 5+ years leading a CSM or Account Management Team
  • Strong understanding of the cybersecurity landscape

Work Rights

Not specified

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