SumUp is hiring a Merchant Security Expert with proficiency in French and English to join their international Customer Support team in Sofia, Bulgaria. The role involves addressing transaction-related requests, monitoring merchant behavior, and ensuring compliance with security procedures
Job Summary
The role involves proactively addressing transaction-related requests while adhering to strict security rules and procedures.
Candidates will act as the voice of the internal Risk and Fraud Team by contacting merchants to verify documents based on risk assessments.
Employees benefit from a global team environment with paid sabbaticals, learning budgets, and comprehensive health insurance.
Matching Summary
Match Score: 85
SumUp is hiring a Merchant Security Expert with proficiency in French and English to join their international Customer Support team in Sofia, Bulgaria. The role involves addressing transaction-related requests, monitoring merchant behavior, and ensuring compliance with security procedures.
Skills & Requirements
Must-have
Fluent in French and English
Transaction security monitoring
AML compliance knowledge
Customer communication skills
Nice-to-have
Ability to work under pressure
Strong attention to detail
Curiosity and persistence
Organizational skills
Key Requirements
Excellent language skills in French and English
Experience in customer support or risk management preferred