Desktop Support Technician, Japan

Markham Bank

Tokyo, Japan
Fully remote
Trading platforms knowledge
Windows and mac os troubleshooting
Network connectivity troubleshooting
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement

Job Summary

  • Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
  • Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
  • Oversee IT operations continuity, including power outage coordination, asset and inventory management, BCP site support, and office facilities-related IT activities.

Matching Summary

Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.

Skills & Requirements

Must-have

  • Trading platforms knowledge
  • Windows and Mac OS troubleshooting
  • Network connectivity troubleshooting
  • Hardware troubleshooting
  • Incident response management
  • Dealing room technology support

Nice-to-have

  • BCP knowledge
  • Virtualization technologies experience
  • Scripting languages proficiency

Key Requirements

  • 4+ years experience
  • Diploma or certification in IT
  • Fluency in Japanese
  • Professional English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter