Customer Service Guide (public Benefits Specialist Entry)
Oregon Department of Human Services
Florence, Oregon, USA
$3,798 - $4,954 pm
**
Trauma-informed customer service
In-person customer interaction
Public benefits application assistance
**
The Oregon Department of Human Services is seeking a Customer Service Guide (Public Benefits Specialist Entry) to assist Oregonians in accessing essential services at their Florence branch. The role is focused on providing high-quality customer service in a welcoming environment while working in person.
**
Job Summary
Assist Oregonians in accessing vital public benefits such as medical, cash, food, and childcare assistance.
Serve as the first point of contact for customers in ODHS offices, via phone, and through the online portal.
The position offers a competitive salary range, annual increases, and a comprehensive benefits package.
Matching Summary
Match Score: 75
**
The Oregon Department of Human Services is seeking a Customer Service Guide (Public Benefits Specialist Entry) to assist Oregonians in accessing essential services at their Florence branch. The role is focused on providing high-quality customer service in a welcoming environment while working in person.
**
Salary
$3,798 - $4,954
Skills & Requirements
Must-have
Trauma-informed customer service
In-person customer interaction
Public benefits application assistance
Computer and database proficiency
Collaborative team environment
Nice-to-have
Strength-based practices
Equity and inclusion focus
Community resource navigation
Key Requirements
Two years of reception or call center experience with high volume
Associate degree in Behavioral/Social Science and six months experience
Equivalent combination of education, training, and experience