Senior Specialist- Digital Customer Success

Wood Mackenzie

Hybrid
Digital customer success model
Data-led interventions
Scalable digital engagement
Lead and evolve a scalable, digital-first customer success model across unallocated accounts

Job Summary

  • Lead and evolve a scalable, digital-first customer success model across unallocated accounts.
  • Own the design and execution of end-to-end digital lifecycle engagement from onboarding through renewal handoff.
  • Build and continuously optimize a digital customer success engine by leveraging data to drive outcomes.

Matching Summary

Lead and evolve a scalable, digital-first customer success model across unallocated accounts.

Skills & Requirements

Must-have

  • Digital customer success model
  • Data-led interventions
  • Scalable digital engagement
  • Customer lifecycle management
  • Product adoption and retention

Nice-to-have

  • Proactive, innovative, and adaptable
  • Cross-functional collaboration skills
  • Interest in digital transformation

Key Requirements

  • 3+ years in Customer Success (B2B SaaS/data-driven)
  • Strong data analytics capability
  • Experience with customer success platforms/CRM
  • Experience designing onboarding programs

Work Rights

Not specified

Tailored Resume

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