Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management to lead and govern their ITSM practices, ensuring adherence to ITIL best practices and compliance with SOX ITGCs. The ideal candidate will possess extensive experience in IT operations and governance, as well as strong leadership and communication skills

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with Internal Audit teams.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to lead and govern their ITSM practices, ensuring adherence to ITIL best practices and compliance with SOX ITGCs. The ideal candidate will possess extensive experience in IT operations and governance, as well as strong leadership and communication skills.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB and service model governance

Nice-to-have

  • ITIL certification preferred
  • Experience with large-scale modernization
  • Executive communication skills
  • Ability to balance control with agility
  • Data-informed leadership mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • ITIL v3 or v4 working knowledge

Work Rights

Not specified

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