Ability to communicate in spoken and written english
Experience with sales force systems
The role involves end-to-end management of customer complaints, credit monitoring, and collections processes within a global service center
Job Summary
The role involves end-to-end management of customer complaints, credit monitoring, and collections processes within a global service center.
Successful candidates will analyze complaint details to determine root causes and coordinate with cross-functional teams to resolve issues professionally.
This position requires handling ambiguity while managing multiple concurrent projects and adhering to strict service level agreements.
Matching Summary
Match Score: 75
The role involves end-to-end management of customer complaints, credit monitoring, and collections processes within a global service center.
Skills & Requirements
Must-have
High Proficiency of the Thai language
Ability to communicate in spoken and written English
Experience with Sales Force systems
Bachelor level university degree
2 years in Customer Issue Resolutions or Billing
Nice-to-have
Strong interpersonal skills
Detail-Oriented approach
Analytical mindset
Fast learner capability
Collaborative team player
Key Requirements
Bachelor degree required
Minimum 2 years experience in billing or collections
Fluent Thai language skills (reading, writing, speaking, listening)