Remote Support Engineer Ii (mon-fri: 9am - 6pm Et)

Coretelligent

Remote, US
Base: $60,000 - $75,000; bonus/equity: spot bonuse...
Remote
3+ years remote it support experience
Microsoft 365 and active directory proficiency
Network concepts tcp/ip dns dhcp nat vlans
Coretelligent is seeking a Remote Support Engineer II to manage and resolve complex technical issues for their clients in a multi-tenant environment. The role involves advanced troubleshooting, client communication, and mentoring, all while being part of a collaborative remote support team

Job Summary

  • Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments built to scale.
  • The role involves leading advanced troubleshooting across networking, servers, and endpoint infrastructure while serving as a trusted technical resource for clients.
  • Employees receive competitive benefits including health, dental, vision, 401k, flexible vacation, and a $100 well-being allowance.

Matching Summary

Match Score: 85

Coretelligent is seeking a Remote Support Engineer II to manage and resolve complex technical issues for their clients in a multi-tenant environment. The role involves advanced troubleshooting, client communication, and mentoring, all while being part of a collaborative remote support team.

Salary

Base: $60,000 - $75,000; Bonus/Equity: Spot bonuses available; Benefits: Health, Dental, Vision, 401k, HSA, FSA, Life Insurance, Paid Parental Leave

Skills & Requirements

Must-have

  • 3+ years remote IT support experience
  • Microsoft 365 and Active Directory proficiency
  • Network concepts TCP/IP DNS DHCP NAT VLANs
  • Fortinet Cisco Palo Alto or Ubiquiti firewalls
  • Advanced desktop network application troubleshooting

Nice-to-have

  • Strong documentation discipline and SLA adherence
  • Willingness to mentor Engineer I team members
  • Customer-first mindset with excellent communication
  • Ability to multitask in high-volume environments
  • Experience with VPN performance optimization

Key Requirements

  • 3+ years of experience in MSP or multi-tenant environment
  • Proficiency with Microsoft 365, Active Directory, Windows OS
  • Working knowledge of network concepts and endpoint troubleshooting
  • Familiarity with Fortinet, Cisco, Palo Alto, or Ubiquiti firewalls

Work Rights

E-Verify required; Not specified

Tailored Resume

Cover Letter